Terms of Service & Privacy Policy

Part One — Terms of Service for CMRDocs

Introduction

At CMRDocs, we believe that rather than engaging in unnecessary disputes, the focus should be on the sustainable development of digital transport documents, the security of shipment data, and providing a reliable experience for carriers, cargo owners, freight forwarders, drivers, and consignees. Given that this platform is operated as a Software-as-a-Service (SaaS) solution on the officy.cloud infrastructure and issues both international and domestic transport documents with digital signatures, a clear, binding, and documented agreement is essential and inevitable to prevent misunderstandings, baseless claims, or misuse.

• This document constitutes the sole official, legal, and enforceable reference between natural and legal persons using the service and CMRDocs.
• This document supersedes any prior or subsequent agreement, correspondence, or negotiation, whether oral or written.
• Use of any service (including registration, document issuance, subscription purchase, or operational use) constitutes full and unconditional acceptance of these terms.

Article 1 – Covered Parties and Definitions

• Platform: The collection of software, web dashboard, document templates, digital signature infrastructure, and cloud archive provided by CMRDocs on the officy.cloud infrastructure.
• Customer/User: Any natural or legal person (cargo owner, carrier, freight forwarder, or driver) who, following registration and identity verification, uses the platform's services.
• Transport Document: Any electronic document issued through the platform, including CMR waybills (e-CMR), domestic waybills, cargo manifests, and packing lists.
• Digital Signature: The electronic signature of the sender, carrier, or consignee recorded on the document in accordance with the United Nations e-CMR Protocol.
• Shipment Information: All data entered for document issuance, including party details, goods description, weight, dimensions, HS code, transport route, and container/license plate number.
• Archive: The storage space for issued documents within the customer's account, segregated by transport route file.

Article 2 – Scope, Acceptance and Effective Date

• This agreement becomes effective from the moment a natural or legal person registers, issues their first document, makes a payment, or otherwise operationally uses CMRDocs services.
• Trial access and free-tier usage are also subject to these terms.
• No claim of unawareness or failure to read this document will be accepted.

Article 3 – Intellectual Property, Infrastructure and License Nature

• All material and moral rights to the platform, software, designs, source code, document templates, standard e-CMR formats, databases, and trademarks belong exclusively to CMRDocs, and no transfer of ownership is created for users.
• Use of the services is permitted solely under a temporary, limited, non-exclusive, non-transferable license; the validity of the license depends on the subscription period and is conditional upon full payment.
• Ownership of the content of issued documents (shipment data) belongs to the customer; however, ownership of the storage structure, processing, and issuance infrastructure remains with CMRDocs.
• Reverse engineering, code extraction, copying of document templates, or reproduction of platform formats is strictly prohibited.

Article 4 – Shipment Information and Document Archive

• The responsibility for the accuracy, legitimacy, and legality of all shipment information and content entered rests solely with the person who entered it.
• Issued documents are stored in the account archive and are searchable and re-downloadable throughout the subscription period.
• Under no circumstances will raw data, database structures, log files, or full backups be provided; special export requests are possible only with CMRDocs approval and additional payment.
• All legal, criminal, and financial liabilities arising from illegal, illegitimate data, or data belonging to third parties rest entirely with the person who entered it.
• CMRDocs makes every effort to preserve data and prevent its loss; however, no absolute guarantee is provided against unforeseen events, user errors, or sophisticated cyber attacks.

Article 5 – Digital Signature and Document Validity

• Digital signatures of the parties are recorded in accordance with the UN e-CMR Protocol and carry legal validity for international waybills.
• Maintenance of account credentials and signature tools is the customer's responsibility; any document signed with the account's credentials shall be deemed issued and approved by that customer.
• CMRDocs acts solely as a platform for issuance and custody of the document and is not a party to the transport contract; it bears no responsibility for transport obligations, cargo condition, delays, or disputes among sender, carrier, and consignee.
• Prior to signing any document, the customer is obligated to carefully verify all of its items (goods description, weight, parties, and instructions). After final signature, direct editing of the document is not possible; in case of error, a Correction Note must be issued according to the platform's announced procedures.

Article 6 – Confidentiality and Security

• Recorded information is treated as confidential and is accessible only to the relevant account or organization.
• Disclosure is possible only by final order of a competent judicial authority; no internal or informal request will be accepted.
• CMRDocs makes every effort using industry-standard practices to protect your data; however, in the digital environment, absolute security cannot be guaranteed.
• Any breach, unauthorized access, or data leak resulting from user negligence (such as using an infected device, sharing passwords, or failing to log out) is solely the user's responsibility. In such cases, CMRDocs reserves the right to proceed with immediate account suspension, legal action, filing of lawsuits, and claims for all direct and indirect damages incurred.

Article 7 – Permitted Use and Restrictions

• Issuance of documents for illegal shipments, smuggling, sanction-violating goods, or with falsified data is strictly prohibited, and full responsibility rests with the document issuer.
• Any unauthorized use (spam, disruption, automated bots, data extraction or theft, reverse engineering, or bypassing restrictions) is prohibited.
• In case of violation, CMRDocs may immediately suspend or terminate access; paid amounts are non-refundable, and no liability for damages arising from suspension or termination shall rest with the platform.

Article 8 – Pricing, Payment and Refunds

• Service fees are based on the pricing published on the official website; any pricing change becomes effective upon publication on the website.
• Amounts paid for subscriptions or document issuance are non-refundable, except where required by law.
• Failure to pay by the due date will result in suspension or termination of services without prior notice.

Article 9 – Suspension, Service Termination and Force Majeure

• In the event of violation of these terms, security threats, misuse of resources, or untimely payment, CMRDocs may suspend or terminate access without prior notice.
• In such cases, there is no obligation to refund amounts; access to the document archive is governed solely by the platform's announced procedures.
• Under circumstances beyond our control (war, natural disasters, sanctions, widespread internet outages, cyber attacks, etc.), services may be discontinued without prior notice and no liability shall accrue to CMRDocs.

Article 10 – Technical Conditions and Support

• Services are provided on an "as-is" basis, and any maintenance or updates may cause temporary disruption in platform availability. CMRDocs bears no responsibility for compensating damages arising from such disruptions.
• General support is provided through the ticketing system and official support email. Dedicated or after-hours support requires a separate agreement and additional payment.
• The scope of support is limited to platform software issues and does not include customs, legal, or commercial consulting.

Article 11 – Interpretation and Amendments

• Interpretation of the provisions of this document rests with CMRDocs, unless a competent judicial authority determines otherwise.
• CMRDocs may amend the provisions at any time; publication of the new version on the official website constitutes its effective enforcement.
• Continued use after changes constitutes acceptance of the new version; responsibility for tracking the latest version rests with the user.

Article 12 – Dispute Resolution and Jurisdiction

In the event of a dispute, efforts will first be made to resolve it through negotiation and official correspondence. If no agreement is reached within thirty days, the competent judicial authorities of the jurisdiction where the CMRDocs operator is officially registered shall have jurisdiction to hear the matter.

Article 13 – Non-Assignment of Rights or Obligations

Rights and obligations arising from this agreement may not be assigned to third parties without the written consent of CMRDocs; any assignment without consent is null and void.

Article 14 – Validity of Electronic Version and Official Language

This agreement is drafted electronically and published on the official website; only the version available on the website is valid and enforceable. Where translations into other languages exist, the platform's primary language version (Persian) shall govern interpretation and resolution of conflicts, and other versions are provided solely for informational purposes.

Article 15 – Severability

The invalidity of any provision as determined by a competent authority shall not affect the validity of the remaining provisions; the remaining provisions shall continue to be enforceable.

Article 16 – No Partnership and Use of Trademarks

Use of CMRDocs services does not create a partnership, agency, or employment relationship, and there is no right to use the name, brand, or trademarks of the platform without written permission.

Part Two — Privacy Policy

Principles and Scope of the Policy

The privacy of shipment information and user data is a fundamental principle of CMRDocs. This policy explains what information is collected, how it is used, and what rights are reserved for you. Use of the platform constitutes acceptance of this policy.

Information Collected

• Account Information: First name, last name, mobile number, email, user group, and company legal information for identity verification.
• Shipment Information: Information you enter for document issuance; including party details, goods description, weight, transport route, container/license plate number, and HS code.
• Technical Information: IP address, browser type, security logs, and platform events, solely for service stability and security.

Use of Information

• Issuance, signing, and storage of transport documents and provision of a searchable archive.
• Identity verification, account security, and prevention of abuse.
• Responding to support requests and improving service quality.
• Fulfillment of legal obligations where a judicial requirement exists.

Sharing and Disclosure of Data

• Shipment information is shared only to the extent necessary for the issuance and signature flow of the document, with the parties to that document (sender, carrier, consignee).
• Payment information is processed only by reputable payment gateways for payment processing purposes.
• CMRDocs in no way sells user data, and disclosure is possible only by final judicial order.

Cookies

CMRDocs uses various categories of cookies. You may review or change your preferences at any time by clicking the "Cookie Settings" button in the website footer. Cookie categories include:

• Essential Cookies: For login sessions, security, and interface language (without these, use of the platform is not possible).
• Functional Cookies: To remember your preferred settings such as default dashboard language.
• Analytical Cookies: Solely on an anonymous basis and without third-party advertising trackers, for service improvement.

Data Retention and Security

• Data is stored in encrypted form and employee access to original data is limited on a least-privilege basis.
• Transport documents are retained in the archive until the end of the subscription period and in accordance with legal requirements for commercial document retention.
• After account closure, data is deleted or anonymized according to announced procedures and after expiration of statutory retention periods.

User Rights

• Access, view, and download copies of documents and account information via the dashboard.
• Request correction or completion of information through support.
• Request account deletion; subject to retention of certain documents where required by commercial document legal obligations.
• Request withdrawal of cookie consent through browser settings or the cookie settings tool on the website.

Policy Changes and Contact

This policy may be updated; the valid version is always published on this page. Privacy-related questions and GDPR requests (access, rectification, deletion, or data portability) should be sent to the dedicated email privacy@cmrdocs.com or through the Contact Us page.